By filling in the order form, you accept and agree the terms and conditions set forth below for the use of Eco TouchPoint service. This service agreement is strictly between Eco TouchPoint and its customers and does not in any way constitute or imply any relationship with any other parties.
Personal data including contact information will be used by Eco TouchPoint for its communications and direct marketing purposes.
Customer should ensure that the information provided to Eco TouchPoint for pick-up and delivery service is correct. Eco TouchPoint will not be liable for any delay or mistake occurred owing to the provision of wrong information.
The above service package price includes one-way free pick up. Customer is responsible for the delivery service fee for the receipt of the returned garments/goods. Our appointed logistics company has wide coverage but may have 1-2 days delay for the pick up and delivery if the address is at Lantau Island and remote areas.
Upon receiving the customer’s online order form, Eco TouchPoint will appoint our appointed logistics company to collect the garments/goods.
In general, once our appointed logistics company collects the garments/goods, Eco TouchPoint will process the garments/goods and return the processed garments/goods to our appointed logistics company within 5 business days (excluding Sunday and Public Holiday) for returning the garments/goods to the customers. For 3 business days express service, customers shall pay additional 75% surcharge. Eco TouchPoint shall inform customer when the processed garments / goods have been delivered back to the logistics company by one of the pre-selected channels (Email, Whatsapp, SMS).
Our appointed logistics company will contact customers direct for the arrangement of the returned garments/goods. Customers shall pay our appointed logistics company direct on the delivery fees. Customers can view the estimated service charges at SF Express web site.
Eco TouchPoint will have a preliminary check & takes pictures of every collected garments/goods for reference only. If a complaint is raised by the customer in future, these pictures should be final.
The quantity of items and remarks indicated by customer during ordering are for reference only. Eco TouchPoint shall reconfirm with customer if there is any discrepancy. The details provided by Eco TouchPoint should be final.
Eco TouchPoint will use reasonable efforts to maintain a professional quality service for your garments / goods. Eco TouchPoint has no liability for damage due to normal cleaning of items without care instructions and accepts no liability for items treated in accordance with the care labels or other instructions provided. Vogue is not liable for clothing discoloring, shrinking, or otherwise changing as a result of normal washing procedures.
Eco TouchPoint reserves the right to refuse to provide services to any garments / goods in its absolute discretion. Eco TouchPoint will arrange full payment refund and return the garments / goods to customers for free if the collected garments/goods are not accepted.
Eco TouchPoint is not responsible for loss of or damage to any personal items left in the garments / goods such as money, jewelry or any other item.
In the rare instance that your garment/good is lost or damaged by Eco TouchPoint, Eco TouchPoint will issue you a refund. The maximum reimbursement for each individual item is an amount equivalent to 5 times the amount charged for the ordered service. Eco TouchPoint may, in our sole discretion, choose to reimburse the customer in these events by Eco TouchPoint’s own cash coupon.
Eco TouchPoint shall not be liable for any damage to the garments / goods caused by moths, or other insects or any loss, damage or delay due to fire, flood, Act of God, civil war, commotion, or to any cause beyond the control of Eco TouchPoint.
The customer shall be deemed to have approved the goods on delivery and no claim whatsoever shall be entertained by Eco TouchPoint after the garments/ goods have been collected.
In case of discrepancy between the English version and the Chinese version in respect of all or any part of the contents, the English version shall prevail.
